Support

Need help? You are in the right place. Browse our Help Center for step-by-step guides, or reach our team directly using the contact details below.

How to Get Help

• Help Center — searchable articles for common questions.
• Contact — email and phone for account, billing, and partnership enquiries.
• In-app feedback — signed-in founders can send feedback from any workspace.

Issue Categories

When you contact us, tell us which category fits so we route it correctly:

• Account and Login — Sign-in trouble, password resets, two-factor authentication.
• Billing — Plans, invoices, refunds, and subscription changes.
• AI Generation — Business models, investor updates, and other AI outputs.
• Strategy Roadmap — Problems generating or saving a roadmap.
• Website Builder — Building, previewing, or publishing a site.
• Funding Tools — Funding directory, investor materials, financial modelling.
• Data and Privacy — Export, deletion, or privacy requests.
• Bug Report — Something broken — tell us what happened.
• Feature Request — Ideas to make PocketFounder better.
• Urgent System Issue — A critical failure blocking your work.

Response Times

Account and billing: within one business day. Product issues: within two business days. Urgent system issues are prioritised on receipt.

Email support@pocket-founder-flow.com or call 506-526-0316.